Veelgestelde vragen

Have a question? Chances are you'll find the answer below!

We have collected the most frequently asked questions for you, so that you can quickly continue searching for that perfect doormat.

Very simple – just like putting a mat in front of the door.

  1. Select your item and click on 'Add to cart' .
  2. Go to your shopping cart and click on 'Checkout' .
  3. Fill in your details, choose your payment method and confirm your order.
    Once your order is in, we'll get to work. All you have to do is sit back and wait for your new mat to arrive on your doorstep.

If you order on a working day before 15:00, we will strive to ship your order the same day . In most cases, it will be shining on your doorstep within 1 to 2 working days .

We will keep you informed by email with a track & trace link, so you know exactly when you can receive it.

Yes, you can! If your order is not to your liking, you can return it within 14 days of purchase.

Yes, the return costs are at your own expense.

It depends a bit on the type of mat, but in most cases the following applies:

  • Simply beating or vacuuming is often sufficient to remove dirt and dust.
  • Is there stubborn dirt? Then use a damp cloth with a mild detergent.
  • Then let the mat air dry thoroughly , preferably not in direct sunlight.

Please note: Some doormats do not like washing machines or pressure washers - unless you want them to retire. If in doubt, check the product page or contact us.

Yes, of course! In many cases we also have doormats that we can make to measure, do you want a custom doormat? Send us a message and we will send you a custom quote.

Yes, definitely! We offer special discounts for business customers, such as shops, companies and events. Whether you need multiple doormats for your office, shop or another project – we are happy to think along with you. Contact us for a customized quote, so that we can arrange the best deal together.

Questions? Send us an email!

If your question is not answered after checking the FAQ, please send an email below or chat directly with customer service!

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Free shipping from €50 in the Netherlands

Returns

Money back guarantee within 14 days of your purchase

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Pay via your favorite payment provider, even afterwards!